When will I receive my order?

After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email and WhatsApp.

After your order is verified, you can expect to receive your order within the following time frame:

  • In Metro areas: 5 – 7 working days (except Sunday and holidays)
  • In Non-Metro areas: 10 – 14 working days (except Sunday and holidays)


How do I check delivery lead time of a product?

Delivery to some postcodes and outlying areas outside Klang Valley may take slightly longer. For further details on delivery lead times, enter postcode to check delivery options and lead time at the CHECK box on product information page.

Can I pre-arrange/schedule the date of my delivery?

We regret to inform you that we are unable to schedule deliveries. However, you may coordinate with our courier partner once the item is “Shipped” to schedule according to your preference.


Do you deliver during weekends and holidays?

Unfortunately, our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel on working days only.


I need my order now, Can Advanced Idea Online Store speed up the delivery?

Unfortunately we are unable to speed up the delivery. The delivery arrival time for your order depends on the products availability you have ordered. Please refer to the promised delivery date provided when your order was confirmed.


I just received an email saying that my item has been shipped. When will I receive my order?

Once shipped, you should receive your order within the promised delivery timeframe of 5–7 business days for Metro areas and 10-14 business days for non-Metro areas. Imported items may take longer for delivery.

Note: Your tracking number will be available on the courier tracking site in the next 24 hours, as the item has only just been shipped.


How can I know exact date and time of the delivery?

We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner’s delivery schedule in your location.


Why do I receive my order in separate deliveries?

Products may be shipped from various facilities and therefore deliveries may perform at different times.

Do note that items that are shipped from international sellers may experience delays during customs clearing.


Can I cancel my order after order has been shipped?

Unfortunately we are unable to accommodate to your request for cancellation once the item has been shipped.


What if I am not at home when the package arrives?

You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.

You can also contact our Customer Service immediately after purchasing to inform us. The third party should present a valid ID along with the letter of authorization from you.


Is there any domestic area Advanced Idea Online Store cannot deliver to?

Advanced Idea Online Store can deliver to all serviceable areas (except East Malaysia) at this moment.

We work in partnership with 3 big logistic companies: GDex, Poslaju, Skynet and also have our own delivery team to serve our customer best.

Does Advanced Idea Online Store offer international shipments?

International shipment is not available at Advanced Idea Online Store at the moment.

Can Advanced Idea Online Store deliver the package to my office?

Advanced Idea Online Store will deliver your order following the address you provide during checkout, whether it is your house address or office address.

Can I pick up my order at Advanced Idea Online Store office?

Advanced Idea Online Store does not provide you with a self-service delivery location to pick up your orders.