Return & Refund Policy
All items purchased online through https://advancedidea.com.my are not returnable nor refundable except if the product(s) is defective or the return is a result of our error. If the product(s) is returned for any other reason you are responsible for the return shipping amount. No returns will be accepted after 30 days.
The product(s) will be inspected upon receipt. All returns must be in good condition and all original packaging (including invoice) must be in place for full refund to be issued. No refund will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear of product caused by customer. Once we have received your return at our warehouse, We will credit you in the same manner as your original payment within 21 days of receiving the returned item.
Please return your purchase to the following address:
ADVANCED IDEA RESOURCE SOLUTION SDN BHD
NO.63, JALAN RAWANG PUTRA 4,
BUKIT RAWANG PUTRA,
48000 RAWANG, SELANGOR D.E.
We are always here to help, if you have questions, please email to [email protected] or call our customer service team at (603) 6093 4519.